At Salt Air Cycle Ltd., your privacy is as important to us as your safety on the trail. This policy outlines how we handle your personal information and the steps we take to keep it secure.

1. INQUIRIES & COMMUNICATION

When you reach out to us via our website or social media, we may ask for your name, email address, and phone number to accurately respond to your request.

• Security: We use industry-standard security measures to protect your digital information.

• Consent: We will only add you to our “Salt Air” newsletter or special offers list if you explicitly opt-in.

• Zero Trade Policy: We do not sell, trade, or swap your personal data with outside marketing firms.

2. BOOKING & LOGISTICS

To provide a seamless tour or rental experience, we collect specific details during the booking process. This information is used strictly to tailor our services to your needs.

• Third-Party Providers: For certain tours, it may be necessary to share essential details (such as your name or dietary requirements) with our local partners, including catering for our Seaforth lunch or local accommodation hosts.

• Necessary Disclosure: By booking with us, you consent to the sharing of this information with relevant partners to fulfill your itinerary. We only share what is absolutely necessary to complete your arrangements.

3. RENTAL DATA & BIKE CARE

For bike rentals, we may collect information regarding your height and riding experience to ensure your e-bike is properly fitted and safe for your journey. This data is used for fleet management and safety purposes only.

4. PHOTOGRAPHY & MEDIA

During our tours and experiences, Salt Air Cycle staff may take photographs or videos to capture the beauty of the Eastern Shore.

• Usage: These images may be used for promotional and marketing purposes, including our website, social media, and printed brochures.

• Privacy: We will never tag you by name or share personal contact details alongside these images without your express permission.

• Opt-Out: Your comfort is our priority. If you prefer not to be photographed, please simply let your guide know at the start of your experience, and we will ensure you are not included in any media.

5. PAYMENT SECURITY

All financial transactions are processed through secure, encrypted payment gateways. Salt Air Cycle does not store your full credit card information on our local servers; all payments are handled by our PCI-compliant booking partners.

6. YOUR RIGHTS

In accordance with Canadian privacy standards, you have the right to request a copy of the information we hold about you or to ask that your personal data be removed from our records at any time.